Mi Boutique Terms of Service
Last updated: 13 July 2026
Business name: Mi Boutique / Andria Davies
Website: www.miboutique.co.uk
Contact email: hello@miboutique.co.uk
For Mi Boutique’s business contact details, including our postal address, please see our Business Information page.
Standard delivery timeframe: 2–3 working days
Delivery area: UK only
Delivery method: Royal Mail and other carriers
Welcome to Mi Boutique. These Terms of Service explain how purchases are made through our website and what you can expect when shopping with us. By using our website or placing an order through our website, you agree to these Terms of Service.
1. About Mi Boutique
Mi Boutique is a UK-based handmade accessories brand offering carefully made hair accessories, self-care pieces and giftable items.
Website: www.miboutique.co.ukContact email: hello@miboutique.co.ukBusiness name: Mi Boutique / Andria DaviesFor Mi Boutique’s business contact details, including our postal address, please see our Business Information page.Please contact us at hello@miboutique.co.uk if you have any questions before placing an order.
2. Our Products
Our products are handmade in small batches. This means each item may have slight variations in fabric placement, colour tone, pattern positioning, stitching or finish.
We do our best to show product colours and details accurately, but colours may vary slightly depending on your screen settings.
Product descriptions, measurements and care information are provided as clearly as possible. Please read the product details before placing your order.
3. Prices
All prices are shown in GBP (£).We reserve the right to update prices at any time. The price you pay will be the price shown at checkout when you place your order.
Delivery charges, where applicable, will be shown at checkout before you complete your order.
4. Placing an Order
When you place an order, you will receive an order confirmation by email. This confirms that we have received your order.
Your order is accepted once we begin processing, making or dispatching your items. If there is a problem with your order, such as an item being unavailable, we will contact you as soon as possible.We reserve the right to refuse or cancel an order if there has been an error with pricing, stock, payment, product information or suspected misuse of the website.
5. Payment
Payment must be made in full at checkout.
Our website and checkout are operated through Squarespace, using secure payment processing services. Mi Boutique does not store your full card details.
6. Delivery
We currently offer standard checkout delivery to UK addresses.
International delivery is not available as a standard checkout option. However, if you would like to place an order for delivery outside the UK, please contact us first at:
Please let us know which items you would like to order and the country they will be sent to. We will let you know whether delivery is available and provide a delivery quote and estimated timeframe.
International delivery will only be arranged once the quote has been agreed and payment has been received.
Please note that international orders may be subject to customs duties, import taxes or handling charges in the destination country. These charges are not included in our delivery quote unless we tell you otherwise and are the responsibility of the customer.
UK Delivery Options
The delivery timeframe shown at checkout includes the time needed to prepare, pack and send your order.
Standard Delivery: We aim for your order to arrive within 2–3 working days.
Express Delivery: We aim for your order to arrive within 1–2 working days.
Working days are Monday to Friday and do not include weekends or bank holidays.
Orders placed after 1 pm will be treated as having been placed on the next working day. Orders placed on a weekend or bank holiday will also be treated as having been placed on the next working day.
Items Requiring Additional Preparation Time
Most items available on our website are ready to send or can be prepared promptly within our usual delivery timeframe.
Occasionally, an item may require additional preparation time. Where this applies, the additional timeframe will be clearly stated on the product page before you place your order.
Any additional preparation time stated on the product page will apply before the standard, express or agreed international delivery timeframe begins.
If your order includes more than one item, we will usually send the complete order together once all items are ready.
Delivery Delays
We aim to prepare and dispatch your order promptly. However, delivery times are estimates rather than guaranteed arrival dates.
Occasionally, delays may occur due to postal or courier services, busy periods, seasonal launches, Christmas, severe weather, customs processing, international delivery delays or circumstances outside our control.
Once your order has been dispatched, you will receive a dispatch confirmation.
Please make sure your delivery details are correct before completing your order. Mi Boutique is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
If you have any questions about your delivery, please contact us at:
7. Returns and Cancellations
For most online purchases, UK customers have the right to cancel an order within 14 days of receiving their goods. You do not need to give a reason.
To cancel or return an order, please email us at hello@miboutique.co.uk.Please include your name, order number and the item you would like to return.Returned items must be unused, unworn, clean and in their original condition.Customers are responsible for return postage costs unless the item is faulty or incorrect.Once we receive the returned item, we will process your refund to the original payment method.
8. Items That Cannot Be Returned
The following items cannot usually be returned unless they are faulty:
Custom-made or personalised items.
Items made to your specific request.
Items that have been worn, used, damaged or returned in an unsaleable condition.
For hygiene reasons, please do not return items that have been worn in the hair, marked, scented, stained or used.
This does not affect your legal rights if an item is faulty.
9. Faulty or Incorrect Items
We carefully check items before dispatch, but if your order arrives faulty, damaged or incorrect, please contact us as soon as possible at hello@miboutique.co.uk.Please include your order number and photographs of the issue where possible.If an item is faulty, not as described or not fit for purpose, customers are entitled to a refund, repair or replacement under UK consumer rights.
10. Product Care
Care instructions may vary depending on the fabric and product type.Please follow the care guidance included with your item or listed on the product page.Mi Boutique is not responsible for damage caused by incorrect washing, rough handling, heat damage, misuse, excessive stretching or failure to follow care instructions.
11. Handmade Nature of Products
Because our products are handmade, small differences may occur between items. These differences are part of the handmade nature of Mi Boutique and do not usually count as faults.Examples include slight variation in fabric pattern placement, minor size differences, slight colour differences due to screen settings, and natural texture or finish differences in fabric.
12. Gift Cards, Discounts and Offers
Discount codes, offers and promotions are subject to availability and may be changed or withdrawn at any time.Only one discount code may be used per order unless stated otherwise.Discount codes cannot usually be applied after an order has been placed.
13. Website Use
You agree not to misuse this website, attempt to interfere with its security, copy content without permission, or use the website for unlawful purposes.Our website is hosted through Squarespace. Mi Boutique is responsible for the content we publish on our website, including our product information, policies, photographs, branding and written copy.All website content, including photographs, product descriptions, branding, designs, text and imagery, belongs to Mi Boutique unless stated otherwise.You may not copy, reproduce, use or distribute our content without permission.
14. Privacy
We collect and use customer information only where necessary to process orders, provide customer service and run our business.Our website is hosted through Squarespace, and some customer information may be processed through Squarespace or other secure service providers where necessary to operate our website, checkout and order systems.Please see our Privacy Policy for more information about how customer information is collected, used and protected.
15. Cookies
Our website may use cookies or similar technologies to improve the website, remember basket details, understand website traffic or support marketing.Some cookies or similar technologies may be provided through Squarespace or connected services used on our website.Please see our Cookie Policy for more information.
16. Changes to These Terms of Service
We may update these Terms of Service from time to time.The version shown on our website at the time you place your order will apply to your purchase.
17. Governing Law
These Terms of Service are governed by the laws of England and Wales.